Terms and Condition
1 - General
You can shop our product through our online shop. If you have any questions please contact our customer service for help at www.cottanws.com/contact-us .All merchandise remains our property until payment is fulfilled. Any attempts of fraud will be reported to the police. CottanWS reserves the right to cancel, hold on to, or further investigate an order at suspicion, even if delivery time is affected. No other payment options in addition to those displayed at checkout is accepted. CottanWS holds the right to have minor deviations related how material, color, weight, measurements, or manufacturing, appear on our online shop. This also includes type faults, price and stock changes.
2 - Shipping & Delivery
All shipment will be dealt with Delyva, a shipping agency. We will be shipping out your purchase goods within 1-3 working days under normal circumstances. There is a free shipping offer if your purchase in a single receipt is equal or more than RM100. Delivery area is within Malaysia ( West & East ).
3 - Payment
You have the following options:
– Online Baking
- Affin Online
- Am Online
- Bank Rakyat
- CIMB Clicks
- Hong Leong Connect
- RHB Now
- Boost Wallet
- Kiple Online
- Touch & Go
- Maybank QR
All information concerning your credit card is encrypted and secured. CottanWS reserves the right to cancel, hold on to or further investigate an order at suspicion, even if delivery time is affected.
4 - Returns and Refund
Within 30 days after the purchase is made, if the product you received is damaged or different from what you ordered, please go to our live-chat and let us know,or send us an email ( firstname.lastname@example.org ) with a picture to proof that the product you received is damaged or different from what you ordered. We will contact you through email or phone number you provide during your purchase to instruct you what to do. Any fraud or attempt to fake proof in order to get a refund will not be entertained.
5 - Personal Data
Collection of Personal Data When Buying
We save personal information in the form of name, contact details and address in order to fulfill our commitment to you as a customer when ordering. The legal basis for this collection is the terms and conditions of the purchase. These data are shared with our warehouse and logistics partners in order to fulfill the order. We also save your order history to handle returns and complaints.
Personal Data Responsibility and Privacy
In cases where we share personal data with third parties in order to fulfill our commitments to you as a customer. We store your data confidentially in secure systems, but can never fully protect us from intrusion, which means that data shared with us is shared at your own risk.